Because of global shipping delay issues, some domestic and international orders may take longer to arrive than usual. We cannot offer any discounts or refunds for orders that do not arrive by a specific date. We apologize for any inconvenience, and appreciate your understanding!
If you want to change or cancel your order, send an email within 24hrs to email@example.com.
All orders over $125 ship FREE!
$12 flat rate shipping for standard sized products in the U.S.
Shipping, as well as billing, is discreet and will not have “Helmund” or any other adult company name visible. Most orders ship within 3 business days. You must be at least 18 years of age to order from Helmund. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.
Standard sized products fit in a variety of flat rate shipping boxes. If the product is over-sized in either dimension or weight we will have to add additional shipping to the product. You can see what the shipping will be for the product in the cart before you check out. In some cases, additional shipping will be listed in the product description, but not always. Feel free to contact us if you have any questions about this at firstname.lastname@example.org.
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be charged for shipping plus a 10% restocking fee with a minimum of $12. The rest will be returned to you as store credit. If you would like the product, you will have to place an order again. We cannot offer you free shipping on the returned product if the order is under $125.
What if my item is backordered? A backordered item is an item that is out of stock, but will be restocked shortly. Buying something on backorder means that you will receive your item with a slight delay. For an ETA of when a backordered item will be restocked, email us!
We are not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
Please note that many brands restrict us from selling their products outside of the U.S. In most cases our software will prevent you from checking out these products.
Helmund is not responsible for lost or stolen packages. Once a package leaves our premises with a shipping carrier (USPS, FedEx, UPS, etc), you must follow up with the carrier directly if your package is not delivered successfully. We will send you tracking information as soon as the package is sent out. To track your package, please visit the carrier’s website and enter your tracking number into their tracking tool. If you can’t find your tracking number, please contact customer service at email@example.com and we’ll be happy to supply you with your tracking information.
If your package is not delivered, please contact the carrier to file a claim. Please note: if your package is marked as “delivered”, you will not be able to file a claim. If it is lost in transit (i.e. never delivered), you will be able to file a claim for the amount covered by your insurance.
Please confirm what shipping carrier you chose when you placed your order. Below you’ll find contact info for the different services we use. Please note: You do not have to disclose the nature of the products in the lost package. Make sure you have all of the relevant information when you reach out, including your tracking number and the exact address where you were expecting your delivery. Different carriers require that you report a lost item within different timelines. Generally speaking, you will need to file your claim within 72 hours of when the package was reported as delivered.
SHIPPING CARRIER CONTACT INFORMATION
UPS will require you to provide the following information:
- Your contact information: This includes your name, telephone number, and email address.
- Pickup date
- Package weight
- Description of problem
- Number of lost or damaged items
- Tracking/Reference number(s)
- Merchandise value and currency
Phone: 1-800-ASK-USPS (1-800-275-8777)
USPS will require you to provide the following information:
- Tracking number
- Class of mail and special services used
- Where it was mailed from (choose “business”)
- Where it was supposed to be delivered
- Type of mail (package)
- Do you know the contents (these are general categories, you don’t have to disclose the nature of the contents)
- Dollar value of items
- Do you suspect mail theft?
- Other issues?
It may be most effective to visit your local post office to file a claim in person, as USPS phone and online services tend to experience delays. When you go to the post office, make sure you can answer the questions above, and request to speak to a supervisor.
If you have any questions or concerns about shipping please feel free to contact us at firstname.lastname@example.org and we will be happy to find a solution.